Shipping Policy

Shipping Policy

1. Delivery Timeline

We make every effort to ensure timely delivery of your order:

  • Metro cities: 3–5 business days
  • Other locations: 5–7 business days
  • MTO and Customised orders: 7 to 15 days

Note: Delivery timelines may vary during peak seasons or sale periods.

2. Shipping Origin

All orders are shipped from our warehouse in India. We partner with trusted courier services such as Blue Dart, Delhivery, DHL, and other logistics providers to ensure safe and timely delivery.

3. Order Processing

Orders are processed Monday to Saturday (excluding national or declared holidays). Once dispatched, tracking details will be shared via email.

4. Shipping Charges

  • COD orders will incur a non-refundable shipping charge of ₹49.
  • Shipping charges (if applicable) will be displayed at checkout.

5. Address Details

Customers must provide a complete and accurate shipping address with the correct pin code and contact number. If an order is returned due to an incorrect or incomplete address, reshipping charges will be borne by the customer. We do not ship to P.O. Box addresses.

6. Delivery Attempts

Our courier partners will attempt delivery up to three times. If unsuccessful, the shipment will be returned to our warehouse.

7. Multiple Products / Addresses

  • We try to ship multiple products in one order together; however, this may not always be possible.
  • Only one shipping address is allowed per order. For multiple addresses, separate orders must be placed.

8. Order Modifications

Order changes (address updates, size, or color changes) are allowed within 12 hours of placing the order, provided the order has not been dispatched. Once dispatched, no changes can be made.

9. Made-to-Order / Custom Products

Delivery timelines for customized products may be longer and will be communicated in advance.

10. Responsibility After Delivery

Once the package is marked as delivered by the courier partner, See Designs will not be responsible for lost, stolen, or misplaced packages.

11. Tracking Your Order

Tracking details will be shared via email once your order is dispatched. For delivery-related concerns, please contact our support team with your Order ID.

12. Damaged / Wrong Item Claim Policy

Mandatory: In case of a wrong, defective, damaged, or missing product, a clear unboxing video (without cuts or pauses) is mandatory for verification. Claims raised without a proper unboxing video will not be entertained.